FAQs

What is your proof process?

Proofs are available on a request basis, except in cases where a PDF proof is required. PDF proofs can take up to two business days to receive and our production turnaround does not begin until proof approval is received.

What is a screen?

A screen is when the color does not print at 100% of its true color, also known as gradients or halftones.

What types of labels can you produce?

We have the capability to print one to eight spot color labels, 4-Color Process labels on a wide range of materials, with hundreds of sizes and shapes to choose from. Visit our online store for our most popular products, however if you don’t find exactly what you need in a size, shape or material please call us as we produce custom orders outside of what is listed in our online store.

Do you print magnets?

We have a material that acts much like a magnet. We offer removable and repositionable adhesives that don’t leave a residue behind on the application surface. Removable materials are meant to be removed and not to be reapplied again. Repositionable materials are made to be removed and replaced multiple times. Both materials make a great alternative to magnets.

Do you print oil change decals?

Yes, we recommend four materials for oil change decals; adhesive-free White and Semi-Clear Static Cling, and residue-free material, White or Clear Ultra Removable Film. Contact us today for your free test samples.

Do you have shapes and sizes outside of your online store?

Yes, we have over 4,000 sizes and shapes outside of what you will find in our online store. We also offer the option of ordering a new die to fit your project, please inquire. Visit our Templates section to download die outlines of sizes and shapes found in our online store.

What is your typical turnaround time?

80% of our orders are printed and shipped within 48 hours. Our production turnaround time is located on your quote to the right of your pricing. Need an order quicker? Just ask!

Do you extend credit?

Please contact our Accounting Department for our credit application.

What is your payment policy?

Payment is due at time of Order Entry if no terms have been established or granted. Net 30 terms are available, please inquire with our Account Department.

My business is in Nebraska, how do I submit my Form 13?

Please send a copy of your Form 13 to “Attention: Accounting.”

What is your guarantee or return/rejection policy?

We have a 100% guarantee on every job that we produce. If you are not 100% satisfied with your labels, we will gladly reprint your order or refund your money-whichever you prefer.

What does the $5 handling fee cover?

We charge $5 to help cover the cost of our packaging materials, as well as the time it takes to finish your job as instructed.

What is your Shipping Charge?

At AmeriCAL, we offer FREE ground shipping to one location shipped in the continental USA, with the exception of 8 1⁄2” x 11” and 8 ½” x 14” laser sheet products.

What is the difference between a label and a sticker? What is a decal?

The terms label and sticker may be used interchangeably. In some instances, the word “label” sounds like it would refer to more sophisticated, complicated pressure-sensitive products. Where “stickers” may refer to spot color, retail, simple pressure-sensitive products. A “decal” generally refers to bumper stickers and oil change labels/static clings. When in doubt, if it needs to stick, we can print it!

What type of Tamper Evident Label should I use?

We offer three typical Tamper Evident materials in our online store, one for indoor use only and two for more durable applications.

• Tamper Evident Paper is great for retail and food service applications. From pricing tags to securing the seal of a delivery or to-go box. The label can be removed, but it cannot be reapplied for closure or to another product or surface.
• White Destructible Film is a more durable indoor use material for higher value items, such as computers and electronics. The label will start to fragment or peel apart if tampered with.
• VOID Polyester comes in either White or Silver and is the top of the line security label solution. Once anchored properly to the surface it will leave behind a “VOID” pattern on the surface it was applied to after removal.

How long does Static Cling material last?

We say that our Semi-Clear and White Static Cling materials will last about 2 months depending on the application and environment the label is exposed to. For a more aggressive residue-free material, try our Clear or White Ultra Removable Film which has up to a 6-month application life, depending on the application and environment.

I need a clear material that will last longer than Static Cling, do you have a suggestion?

We suggest our Clear or White Ultra Removable Film. These removable films are affordable and have an outdoor rating of 6 months.

What is your minimum quantity on custom sizes and shapes?

We offer quantities as low as 100 labels in our online store, but for fewer labels, please inquire for a custom quote.

Do you work with end users?

Our commitment is to our Registered Dealers, we do not sell to the end-user. AmeriCAL is strictly a trade only company.

If you are trade only, why do end-users have to contact you to locate a Registered Dealer?

We feel that by directing end-users to a Dealer that can meet their label needs is a win-win for everyone. We maintain our Find a Dealer criteria and will only refer end-users to Dealers who meet all of the criteria; from location proximity, type of labels needed, and the minimum sales figure year to year. Please contact us if you would like to speak to someone on the process and if you qualify to be a reference for end-user requests.

How do I know if my Registration Form has been accepted?

You will receive an e-mail from AmeriCAL if your Registration Form has been accepted. This e-mail will contain your Dealer Account Number and password, as well as additional login information. If you have submitted your Registration Form and have not received any information within 2 business days of submitting your form, please call.